3rd Line Support
If a problem cannot be resolved over the telephone or remotely by the Second Line Support team, then a specialist engineer can visit your site within the agreed response time.
A fixed number of visits by a Third Line Engineer will be set out in the Service Level Agreement on the support contract.
More information
Contact ICM
If you want to find out more about how ICM can improve the performance, availability and resilience of your IT systems, please do not hesitate to contact us.
Consider this
Without people there is no plan.
Who is needed in the first few hours - How long will they need to work to recover? Beginners Guide to Business Continuity >>>
News and events
Business Continuity Briefing
ICM invites organisations who are new to business continuity and based in the M25 / M4 and M3 corridor down to the South Coast, to join us for an introduction to business continuity at our brand new centre in Farnborough. further details >>>
Downloads
Strategies for Managing Application Traffic
Managing application performance can be quite a challenge. white paper pdf >>>
