Assist 24 (1st Line Support)
With ICM Assist24, 1st Line support / Helpdesk calls can be logged with the Service Desk via the telephone, web or email.
Any calls logged via email or the web are given the same priority and handled in the same way as a telephone call. Typically, incidents are resolved within 15 minutes of the user placing the call.
Remote connectivity can be established in a number of ways including:
- Managed gateway on customer site
- Web based tools for users who have Internet access
More information
Contact ICM
If you want to find out more about how ICM can improve the performance, availability and resilience of your IT systems, please do not hesitate to contact us.
Consider this
Tripartite Conclusion on reliance of BC Supplier facilities.
Whilst BC providers are quick to reassure firms on this point, a number of organisations have commented on the difficulty in obtaining hard factual information from providers. Voluntary Supplier Declaration >>>
News and events
Business Continuity Briefing
ICM invites organisations who are new to business continuity and based in the M25 / M4 and M3 corridor down to the South Coast, to join us for an introduction to business continuity at our brand new centre in Farnborough. further details >>>
Downloads
How to Start with Business Continuity
What is business continuity and where to start with it? Why do I need a business continuity plan? How do I implement a continuity plan? ICM will help you to answer all the questions you might have about Business continuity management. company literature pdf >>>
